What Congress is Looking for in Constituent Communications

This video examines how congressional offices use various forms of communications and advocacy strategies to understand constituent opinion. The research is based primarily on a survey of congressional staff. This presentation emphasizes findings of the Congressional Management Foundation’s recent research and focuses on abundant survey data.

Target Audience


Learning Objectives

  1. What congressional staffers believe are the most effective communications tactics for influencing undecided Members of Congress;
  2. How and whether the Internet has made legislators more responsive and accountable to constituents; and
  3. The differences in impact between different forms of communications (email, postal mail, in-person visits, and social media).
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